Discovery Village LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation & refund policy.
Under this policy:
For cancellations made by participants:
Cancellations will be considered only if the request is made 4 days prior to the service execution date.
Cancellations must be made by the participant via an email to firstname.lastname@example.org
Cancellation process will only be initiated by the operator on receipt of an email from the participant on email@example.com.
Refunds will be made at the discretion of the operator even if you are involuntarily forced to leave a trip for any reason.
No refunds will be made for any accommodation, transport, sightseeing, meals, individual components or services not utilised.
You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (Note: such insurance will not cover a change of mind).
Receipt of Cancellation e-mail
14 Days prior to service date
90% refund on refundable services
Between 14 Days & 4 Days prior to service date
50% refund on refundable services
Between 4 Days and service date
For cancellations made by the operator:
The operator reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for the operator to operate the planned schedule. Our policy on cancellations due to ‘Force Majeure’ means (without restriction) any event which the Operator could not, even with all due care, foresee or avoid. Force Majeure covers events such as, but not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and all similar events beyond our control. In the case of Force Majeure the Operator will not accept liability, and reserves the right to change and cancel trips. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. In select cases the company might refund part payment in-case partnering hotels/agents/transport providers comply, this is solely on a discretion basis by the company and it’s partners. In simple words, since we pre-pay for all your services which are not restricted to hotel bookings, transport fees, trip leader schedule and a lot more, we would not receive any refunds for services due to any ‘FORCE MAJEURE’ situations. Hence we recommend all travelers insure themselves adequately.